The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.  

Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related IT documentation.

t Record and maintain detailed CI attributes & IT service dependencies

t Establish & track CI ownership and accountability

t Track CIs by type, owner, department, environment, status and/or vendor

t Establish relationships within and between IT services and CIs

t Maintain data integrity through audit tracking & change logs

t Determine CI status, generate compliance reports

t Link CIs to specific documentation including policies, processes, procedures and supporting reference materials

t Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality

t Custom reports, record duplication and data export functions

t Dynamically update IT Service and CI relationships

t Track inactive, non-standard and/or non-complaint CIs

t Copy and export CI data and related reports

t Generate business-specific IT Service Catalog with pricing

t Track infrastructure covered by IT Service Continuity planning

t ...and many more features!

The ProcessWorx CMDB includes demo data to better understand how the CMDB is used in a real-world setting. The ProcessWorx CMDB also includes supporting documentation examples to help establish the foundation for the Configuration Management process:

t Configuration Management Policy Template / Example

t Configuration Management Process Overview / Example

t Multiple Configuration Management Procedure Examples