ProcessWorx CMDB (Mult-User Version, Download) 1.5
Screenshots of ProcessWorx CMDB (Mult-User Version, Download)
ProcessWorx CMDB (Mult-User Version, Download) Publisher's Description
The ProcessWorx CMDB?
The
ProcessWorx CMDB provides a foundation for IT organizations to improve
their core operational processes. By establishing a standard,
centralized information repository through a Configuration Management
Database (CMDB), IT organizations can establish higher levels of service
delivery, support and increase customer satisfaction.
Based on the ITIL framework and ITSM best practices, this tactical,
cost-effective solution helps IT organizations record, maintain and
report on infrastructure configuration items (CIs) including
applications/software, devices/peripherals, servers, databases and
related IT documentation.
t Record and maintain detailed CI attributes & IT service dependencies
t Establish & track CI ownership and accountability
t Track CIs by type, owner, department, environment, status and/or vendor
t Establish relationships within and between IT services and CIs
t Maintain data integrity through audit tracking & change logs
t Determine CI status, generate compliance reports
t Link CIs to specific documentation including policies, processes, procedures and supporting reference materials
t Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality
t Custom reports, record duplication and data export functions
t Dynamically update IT Service and CI relationships
t Track inactive, non-standard and/or non-complaint CIs
t Copy and export CI data and related reports
t Generate business-specific IT Service Catalog with pricing
t Track infrastructure covered by IT Service Continuity planning
t ...and many more features!
The ProcessWorx CMDB includes demo data to better understand how the CMDB is used in a real-world setting. The ProcessWorx CMDB also includes supporting documentation examples to help establish the foundation for the Configuration Management process:
t Configuration Management Policy Template / Example
t Configuration Management Process Overview / Example
t Multiple Configuration Management Procedure Examples
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